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| State Agency Live Customer Service Act |
| Bill #: AB 865 |
Author: Davis |
| Version: Enrolled 8/8/2008 |
Sponsor: Author |
| Location: Vetoed by Governor |
Board Position: Neutral |
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Bill Text/Status |
| Summary:
Requires each state agency to answer an incoming call with a live customer service agent or automated
telephone answering equipment with an automated prompt that allows a caller to select the option to
speak with a live customer service agent. |
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