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How do I correct my date of birth if it is incorrect or missing on my Annual Statement of Account?

Mail a photocopy of your birth certificate with a letter stating your birth date is incorrect on your Annual Statement of Account to the following address:

California State Teachers' Retirement System
Customer Services Correspondence Center
P. O. Box 15275
Sacramento, CA 95851-0275

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Can I access my Annual Statement of Account on myCalSTRS if my date of birth is incorrect or missing on my Annual Statement of Account?

No. In order to register for myCalSTRS, CalSTRS must have your valid date of birth on record and your correct social security number. Mail a photocopy of your birth certificate with a letter stating your birth date is incorrect on your Annual Statement of Account to the following address:

California State Teachers' Retirement System
Customer Services Correspondence Center
P. O. Box 15275
Sacramento, CA 95851-0275

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I need help understanding my Annual Statement.

The CalSTRS Web site offers information to help you understand your Annual Statement. See the Your CalSTRS Annual Statement page.

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Last year my service credit was incorrectly recorded as less than one year. How can I correct this error?

Service credit is calculated in the proportion that a member's earnings on creditable compensation bears to the compensation that the member would have earned if he or she had been employed and worked full-time. If your salary is less than your full time earnable in any month of the school year, your total service credit earned for that school year may be less than one year (1.000).

Another possibility is an error occurred in the reporting of your service to CalSTRS by your employer. If there are discrepancies between your records and the transaction information provided by your employer, contact your employer and request correction.

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My statement is mailed to the wrong address. When will my address be corrected on your records?

You can update your address through your employer or online through myCalSTRS. You can also download, complete, and mail the Address Change Request form to CalSTRS.

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My account is under two different Social Security Numbers. How do I get my account updated to use the correct Social Security Number?

Please contact your employer concerning the problem and your employer will notify CalSTRS of the problem. CalSTRS will request a photocopy of your Social Security card for verification and a correction will be made to combine the two numbers. You can also contact CalSTRS and notify us of this problem directly.

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How do I change or correct my last name on my account?

Contact your employer to submit a name change or correction. If you are no longer employed by the California public school system, contact CalSTRS directly. CalSTRS may then request a photocopy of your Social Security card to verify your correct name.

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When are Annual Statements mailed?

Annual Statements are mailed once each year, usually in early December. All statements are included in the Retirement Progress Report, which also offers a planning guide.

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How often can I request a duplicate Annual Statement?

You can view and print your Annual Statement anytime using the myCalSTRS online features. You can also contact CalSTRS to request a duplicate statement.

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What documents can I use as verification of a name change?

CalSTRS requires a photocopy of your Social Security card, marriage certificate, passport, court order, or birth certificate to verify a name change.

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How can I get the funds listed on my Annual Statement sent to me?

The only way to receive the contributions and interest in your account is to terminate employment and request a refund.

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If I quit teaching, how long can my funds remain in CalSTRS?

You can leave your funds on deposit if you terminate employment. Your account will continue to accrue interest until you request a refund of the contributions and interest. If you have five or more years of service with CalSTRS, you are eligible to receive a monthly benefit even if you do not return to teaching.

CalSTRS must begin a distribution of a member's benefits no later than April 1 of the calendar year following the year the member reaches age 70½.

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What interest rate am I receiving on my funds? How often do the interest rates change?

The 2004 / 2005 credited interest rate for the Defined Benefit Program is 1.75 percent and for the Defined Benefit Supplement Program is 5.00 percent. The rate for the Cash Balance Program is 5.00 percent. Interest rates are adopted each year by the Teachers' Retirement Board.

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Can I roll the funds listed on my Annual Statement into another plan? If so, what types of plans?

Upon termination from all employment that performs creditable service in any California public school, you may request a refund and roll over your contributions and interest into a traditional IRA or eligible employer plan that accepts rollovers.

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What is the penalty for withdrawing funds from my account?

If you take a refund from your account without rolling your money over to another plan and are under age 59½, your refund may be subject to an additional federal tax of 10 percent as well as an additional California tax of 2.5 percent.

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Do I have to pay taxes on my retirement contributions?

Only pre-taxed or taxed deferred contributions are taxable.

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Are my contributions pre-taxed or tax deferred?

Most employers report pre-taxed contributions, which are tax-deferred. Your Annual Statement will indicate the amount of your pre-taxed contributions as well any amount of post-taxed contributions. Post-taxed contributions have already been taxed.

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How long does it take to get a refund of my contributions?

You should receive your refund three to four weeks after CalSTRS receives your completed refund application. Sometimes employers report additional contributions that are received after your refund payment has been paid to you. If this is the case, we will send a second payment within four months.

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Can I get a partial refund of the funds listed on my Annual Statement?

No. The total amount of contributions and interest must be distributed when a refund is requested.

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Can I get a refund while teaching?

No. You must terminate employment and your employer must certify that you have done so.

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I want a refund of my contributions. Is my spouse's or my registered domestic partner's signature required?

Your spouse's or your partner's signature is required because of California's community property laws. If you are unable to obtain the appropriate signature, you must complete the Justification for Non-Signature of Spouse or Registered Domestic Partner form, which is part of your refund application packet.

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Why isn't my employer's contribution listed on my Annual Statement?

Employer contributions are paid to the Teachers’ Retirement Fund to finance future benefits and these contributions are not refundable. Effective July 1, 2002, employer contributions paid for service in excess of one year, limited term enhancements, and some incentives will be credited to your Defined Benefit Supplement account. These contributions are refundable.

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What is the difference between Defined Benefit and Defined Benefit Supplement Programs?

The Defined Benefit Program guarantees a specific monthly retirement benefit based on age, service credit, and final compensation and is payable for life. Currently 6 percent of the 8 percent member contributions go to the Defined Benefit account.

The Defined Benefit Supplement Program is an additional benefit for members of the Defined Benefit Program. The Defined Benefit Supplement Program is designed to provide a lump-sum cash or monthly annuity benefit in addition to benefits from the Defined Benefit program at no extra cost. Two percent of the 8 percent of member’s contributions are deposited in the Defined Benefit Supplement account until December 31, 2010. Defined Benefit Supplements paid do not affect your life long Defined Benefit.

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Can I borrow funds from my account for a down payment on a house?

CalSTRS does not offer a program where members can borrow against their retirement account. However, CalSTRS does offer two types of mortgage programs that may meet your needs. The Zero-Down Preferred Program and the 80/17 Program both provide down payment assistance. For more information on the CalSTRS Home Loan Program, visit the Home Loan Program Summary page.

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I received disability Coverage A. Why is it not listed on my Annual Statement?

The time that a member is on disability Coverage A will not appear on the annual statement. At the time the member retires from service, CalSTRS will project the service credit through the duration of the disability period. The service retirement allowance will be calculated using the actual and projected service credit.

Projected service means the sum of credited service plus the credited service that would have been earned for the school years during which a disability allowance was payable if the member had performed creditable service during that time.

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How do I correct my Social Security Number on my account?

Mail a photocopy of your Social Security card to the following address:

California State Teachers' Retirement System
Customer Services Correspondence Center
P. O. Box 15275
Sacramento, CA 95851-0275

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