AB 865 (Davis) – State Agency Live Customer Service Act
Assembly Bill
Requires each state agency to answer an incoming call with a live customer service agent or automated telephone answering equipment with an automated prompt that allows a caller to select the option to speak with a live customer service agent.
- Version: Enrolled 8/8/2008
- Sponsor: Author
- Location: Vetoed by Governor
- Board Position: Neutral
CalSTRS Analysis:
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