AB 865 (Davis) – State Agency Live Customer Service Act

Assembly Bill

Requires each state agency to answer an incoming call with a live customer service agent or automated telephone answering equipment with an automated prompt that allows a caller to select the option to speak with a live customer service agent.

  • Version: Enrolled 8/8/2008
  • Sponsor: Author
  • Location: Vetoed by Governor
  • Board Position: Neutral

CalSTRS Analysis:

Amended 04/23/2007


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