CalSTRS continues processing retirements remotely

Blog entry
woman typing on a laptop

If you’re planning to retire after this school year and are wondering how COVID-19 might affect those plans, rest assured, CalSTRS is continuing to process retirement applications without delay.

Since our team transitioned to remote work in March, we’ve processed a steady flow of retirement applications and are keeping up with questions from members and school districts. As of mid-May, our customer service team answered more than 32,000 calls. Of those calls, 80% were responded to within 30 seconds and 95% of our online messages received a response within one business day.

We have protected the financial futures of our members for more than a century, weathering the Great Depression of the 1930s and the global financial crisis of 2008, and are well-equipped to see you through this time period as well.

With today’s technology at our disposal, we want to make sure we’re keeping in contact with you and answering any questions you may have.

Our current format for communication is a little different—all eight member service centers are closed for in-person visits until further notice—but we’re still committed to customer service with a human touch.

We strongly encourage you to use myCalSTRS.com, our secure online messaging system and CalSTRS.com.

CalSTRS’ Contact Center, a call-in resource (800-228-5453) for members, is available from 8 a.m. until 5 p.m. Monday through Friday. We can also conduct benefit planning sessions by phone, so please call us (use the 800 number and select option 3) to schedule a session. There are workshops available via webinar—go to CalSTRS.com to register.

CalSTRS also has a COVID-19 resources page that is available for your use 24/7.

While we do not know when life will return to normal, we’re here with you every step of the way. Don’t hesitate to call or message us with your retirement questions.