Santa Clara Member Service Center
The Santa Clara Member Service Center is staffed by CalSTRS employees and located at:
3945 Freedom Circle, Suite 350
Santa Clara, CA 95054
Hours of operation
Our members are concerned about COVID-19 and so are we. We encourage you to use CalSTRS.com and myCalSTRS.com to take care of many of your account and information needs.
We are offering limited services at our member service center front counters Monday through Friday, 8 a.m. to 5 p.m. We are not able to provide retirement estimates or planning sessions as part of our front counter services. We can assist you with forms and answering general questions regarding your retirement. We are closed on state and federal holidays.
If you choose to visit any of our member service centers, be prepared to abide by all guidelines in place at the time of your visit, including masking requirements.
We are available for member inquiries by calling 800-228-5453, between 8 a.m. to 5 p.m., Monday through Friday.
The Santa Clara office provides services to all CalSTRS members. Members may also submit payments here.
This Member Service Center provides:
- Benefit Planning Sessions by appointment
- General walk-in assistance
- CalSTRS publications and forms pick up
- Forms Drop-Off
For additional information about services provided, contact CalSTRS.
CalSTRS is located on the 3rd floor.
A spacious parking lot offers complimentary parking and is available on the plaza level and in the lower level garage.
Value to members
Providing members highly personalized services to plan, manage and enjoy their retirement drives CalSTRS decision-making.
The Santa Clara office was chosen because of the concentration of members in the Bay Area and the many building amenities, including:
- Convenient freeway access right off Highway 101 and free parking.
- Office suite and building amenities:
- LEED® certification
- State-of-the-art technology
- Quality education and benefits planning space
The office building maintains the environmental standards and energy efficiency that reflects CalSTRS commitment to California’s public educators and aligns business and technology changes to improve member services.