West Sacramento Member Service Center

General Information

West Sacramento Member Service Center waiting room

The West Sacramento Member Service Center is staffed by CalSTRS employees and is located on the first floor of the CalSTRS headquarters building.

The Member Service Center is on the lobby level through the hallway on the right when coming from the parking garage or to the left of the security desk when entering from the front door. The address:

100 Waterfront Place
West Sacramento, CA 95605

Hours of operation

Our members are concerned about the COVID-19 outbreak and so are we. At this time, all CalSTRS offices are closed. We encourage the use of CalSTRS.com and myCalSTRS.com to take care of many of your information and account needs.

We are available for member inquiries by calling 800-228-5453, between 8 a.m. to 5 p.m., Monday through Friday.

Member services

The West Sacramento office provides services to all CalSTRS members. Members may also submit payments here.

This Member Service Center provides:

For additional information about services provided, contact CalSTRS.

Parking for members

CalSTRS provides complimentary parking for all members. To park:

  • Enter the parking garage on E Street on the north side of the CalSTRS building.
  • Take a ticket and proceed up the ramp to Level P2 and follow the signs to Member Parking across from the entrance doors.
  • Before leaving CalSTRS, have your ticket validated at the reception desk of the Member Service Center.

Non-members have two parking options:

Parking structure

Take a ticket from the machine at the E Street parking garage entrance. The daily rate is $1.00 per 20 minutes.

Street parking

Minimal street parking is available. Street parking meters have time limits ranging from 90 minutes to 2 hours.