CalSTRS appoints William Perez as Benefits and Services Executive Officer
Perez brings more than 20 years of experience in customer service and contact center operations.

News release Thomas Lawrence
Photo of Bill Perez

WEST SACRAMENTO, Calif. (October 14, 2019) – The California State Teachers’ Retirement System, the nation’s largest educator-only pension fund, announced the appointment of William “Bill” Perez as Benefits and Services Executive Officer.

In his role as executive officer, effective November 4, Perez will provide high-level oversight and management of all retirement, disability and survivor benefits, member account services, benefits planning and customer contact program operations in leading CalSTRS’ largest branch. His position reports directly to CalSTRS Chief Operating Officer Cassandra Lichnock.

“Bill has a vast amount of experience in customer service and contact center operations, including the financial services industry, and is singularly focused on clients,” said Lichnock. “His expertise will help him develop great relationships with CalSTRS staff and our membership. We welcome his leadership.”

Perez will spend a significant portion of his time as executive sponsor for the Pension Solution project—the largest of several projects that CalSTRS is currently undertaking to transform internal operations. Pension Solution is the replacement of CalSTRS’ core pension administration system, and Perez will help ensure the project serves the goals of CalSTRS and its members.

“I’m energized at the opportunity to lead the Benefits and Services team in achieving the CalSTRS mission.”

Bill Perez
Benefits and Services Executive Officer

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“I’m energized at the opportunity to lead the Benefits and Services team in achieving the CalSTRS mission, while ensuring we provide a client-centric experience focused on exceeding the expectations of our members.” said Perez. “I look forward to collaborating with our member-services teams, employers, and stakeholders in furthering this endeavor.”

Perez joins CalSTRS with more than two decades of managerial experience in customer service and contact center operations. Most recently, he was Director of Contact Center Operations at Delta Dental. Perez also has experience in the investment management industry, including with Vanguard, TIAA-CREF and Charles Schwab.

About CalSTRS

The California State Teachers’ Retirement System, with a portfolio valued at $238.3 billion as of August 31, 2019, is the largest educator-only pension fund in the world. CalSTRS serves California’s more than 949,000 public school educators and their families from the state’s 1,700 school districts, county offices of education and community college districts. A hybrid retirement system, CalSTRS administers a combined traditional defined benefit, cash balance and voluntary defined contribution plan. CalSTRS also provides disability and survivor benefits. CalSTRS members retire on average after more than 25 years of service, with a median retirement age of 62.9, and a monthly pension of approximately $4,475. CalSTRS-covered service is not eligible for Social Security participation. For more data, download the Fast Facts 2018 brochure.

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