CalSTRS Opens Member Service Center in Santa Clara
The center will offer Bay Area CalSTRS members a full range of retirement services.

News release Ricardo Duran
The CalSTRS Member Service Center occupies 7,423 square feet on the third floor of the Santa Clara Towers building.

WEST SACRAMENTO, CA – The California State Teachers’ Retirement System (CalSTRS) today announced the Monday, June 17 opening of the Santa Clara Member Service Center. This is the second full-service member center outside of the CalSTRS headquarters in West Sacramento. The Glendale Member Service Center opened in January 2012.

The Santa Clara Member Service Center is located at 3945 Freedom Circle, Suite 350, Santa Clara, CA 95054, one block north of the Bowers Avenue/Great America Parkway exit on U.S. Highway 101. It serves 97,600 CalSTRS members from San Francisco, San Mateo, Santa Clara, Alameda and Contra Costa counties.

The Santa Clara Member Service Center provides:

  • Member education sessions by appointment.
  • Educational workshops on CalSTRS member benefits.
  • Acceptance and review of all CalSTRS retirement-related forms.
  • General walk-in assistance.
  • Access to all CalSTRS publications and forms.

“The opening of this comprehensive service center means we’re offering our members what they’ve called for—greater access to the services they need to make the most informed decisions about their retirement,” said Teachers’ Retirement Board Chair Dana Dillon, who is an intermediate-grade teacher from Weed. “The building’s LEED®-certified sustainability features will save on energy use while offering our members state-of-the-art technology and plenty of education and counseling space. The planning that went into this location is testament to the dedication and attention to detail the CalSTRS staff is well-known for.”

“At CalSTRS, we recognize that opportunities to meet face-to-face with counselors and other key staff are of paramount importance to our members. This center offers them that option,” said CalSTRS Chief Executive Officer Jack Ehnes. “We understand that retirement planning sessions provide valuable education and tools to help members make critical decisions once they are at the point in their career to consider retirement. Initially, CalSTRS will have a staff of eight available to meet Bay Area members’ expected service needs.”

With the opening of the Santa Clara Member Service Center, four smaller, less comprehensive, field offices will close in Hayward, San Mateo, San Jose and Foster City. Counseling will remain available in the San Francisco and Santa Rosa field offices.

The California State Teachers’ Retirement System, with a portfolio valued at $167.2 billion as of April 30, 2013, is the largest educator-only pension fund in the world. CalSTRS administers a hybrid retirement system, consisting of traditional defined benefit, cash balance and voluntary defined contribution plans. CalSTRS also provides disability and survivor benefits. For 100 years, CalSTRS has served California’s public school educators and their families, who today number 862,000 from the state’s 1,600 school districts, county offices of education and community college districts.