Chief Operating Officer
Cassandra Lichnock is the chief operating officer (COO) of CalSTRS, the largest educator-only pension fund in the world. CalSTRS administers a hybrid retirement system, consisting of a traditional defined benefit, cash balance and defined contribution plans, as well as disability and survivor benefits. CalSTRS serves more than 949,000 members and benefit recipients. CalSTRS administers retirement benefits for California’s public school educators in grades kindergarten through community college.
As COO, Lichnock oversees the Audit Services, Enterprise Strategy Management, Administrative Services, Benefits & Services, Public Affairs, and Technology Services divisions as well as the Ombudsman office. In this role, she serves as an advisor and counselor to the Teachers’ Retirement Board and the chief executive officer, ensuring that the most complex and critical operational issues and policy matters impacting the system are developed and implemented consistent with CalSTRS mission, vision and values.
Lichnock joined CalSTRS in August 2008. Prior to becoming the COO, she was the system’s human resources executive officer, responsible for enterprise-wide strategic planning and performance management programs, as well as leading and directing all aspects of the human resources program. Lichnock has more than 10 years’ experience in executive management positions and has held a variety of key positions throughout her career with the State of California.
A native of California, Lichnock holds a Bachelor of Arts in management from Golden Gate University, San Francisco, as well as an executive certificate in Technology Operations and Value Chain Management from the Massachusetts Institute of Technology and undergraduate certificates in human resource management from Golden Gate University and labor management relations from the University of California, Davis.