Request for Proposal
Request for Proposal
The Request for Proposal (RFP) method secures complex or uncommon products or services needing professional skills and expertise.
Contact Center as a Service (CCaaS) Solution
The purpose of this RFP is to acquire a CCaaS solution that will continue to deliver the required CCaaS services for the CalSTRS Customer Service Division to continue to conduct its business.
CalSTRS is seeking a CCaaS Solution that includes the following: Interactive Voice Response (IVR), Automated Call Distributor (ACD), Intelligent Call Routing (ICR), Desk Softphone, MultiChannel/OmniChannel, Call Recording, Quality Monitoring, Workforce Management and Performance Management. The CCaaS Solution must integrate with the CalSTRS on-premise Cisco VoIP Solution, CalSTRS legacy Pension Administration application (START), and CalSTRS’ custom developed Customer Relationship Management solution (MIC) as more fully described in the Scope of Services.
SAP SuccessFactors Implementation Services
CalSTRS is seeking an experienced Proposer to implement the cloud-based SAP SuccessFactors Human Capital Management (HCM) solution for CalSTRS in a phased approach.
The services proposed shall include: preparation, consulting, design, configuration, data migration, integrations, testing, reporting, training, transition, and stabilization.
Real Estate Insurance Broker
Prospective Proposers are invited to review and respond to the California State Teachers Retirement System (CalSTRS) Request for Proposal 5000001441 entitled, Real Estate Insurance Broker. CalSTRS is seeking proposals in order to retain an experienced insurance broker to provide real estate brokerage services.