What's New

CalSTRS Headquarters Move To Affect Member Services

CalSTRS moved to its new headquarters in West Sacramento in June 2009. The move allows us to better serve our members with a dedicated member services center, workshop and counseling rooms and a board meeting facility just a few blocks from the State Capitol.

As of June 22, 2009, our new address is:

CalSTRS
100 Waterfront Place
West Sacramento, CA 95605

Office Closures

CalSTRS Headquarters in West Sacramento will be closed on the following days:

  • CalSTRS Headquarters
    Closed Three Fridays Each Month

    Starting July 10, 2009, CalSTRS will be closed three Fridays of each month under an executive order issued by Governor Schwarzenegger. The furloughs are currently planned to continue through June 30, 2010.

    Effective immediately, CalSTRS will be closed the first, second and third Friday of each month through June 30, 2010.

    This closure includes staff who answer the toll-free information numbers for the CalSTRS Contact Center and CalSTRS Pension2® and those who respond to e-mails and other correspondence.
     
  • Contact Center
    Closed July 20, 2009

    The Contact Center will be closed for calls on July 20, 2009 due to the move to West Sacramento. Call service will resume on July 21 at 7:00 a.m.

    In the meantime, members can send online inquiries to a Contact Center agent, but should expect delays in response time due to an expected high volume of messages.

Contacting CalSTRS

While CalSTRS headquarters has a new street address, our mailing address and telephone number will not be changing. The best way to contact CalSTRS is still by:

  • Writing to our post office box through regular mail:

    CalSTRS
    P.O. Box 15275
    Sacramento, CA 95851-0275

  • Calling us by telephone:

    800-228-5453
    7 a.m. to 6 p.m.
    Monday through Friday

  • Sending a message online through your myCalSTRS account or through the Member Services secure inquiry form.


     
  • Visiting one of our benefits counseling offices located throughout California.

    Addresses of statewide benefits counseling offices will remain the same. To speak with a counselor in-person, check the Benefits Counseling Services Directory to find the office nearest you.

Special Delivery Mail

For overnight or special delivery mail using a system such as UPS or FedEx, address mail to:

CalSTRS
Member Services
100 Waterfront Place
West Sacramento, CA 95605

For hand delivery to counseling offices, continue to use the current address listed on the Benefits Counseling Services Directory. Counseling office addresses will not be changing.

 

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