Contact Us
COVID-19 updates
Our members are concerned about the COVID-19 outbreak and so are we. We encourage the use of CalSTRS.com and myCalSTRS.com to take care of many of your information and account needs.
We are available for member inquiries by calling 800-228-5453, between 8 a.m. to 5 p.m., Monday through Friday.
View all virtual services currently offered.
Stay updated on our COVID-19 information page.
Call us
For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.
- Phone: 800-228-5453 or 916-414-1099
- Fax: 916-414-5040
These menu options are available by pressing the corresponding number:
- Account Data
- To dial an extension
- Benefits Planning Services
- Contact Resources – CalSTRS contact information
- Contact Center Agent 8 a.m. to 5 p.m. (Pacific Time), M-F
Email us
Send a secure inquiry to member services by completing and submitting the online form. Or, registered myCalSTRS members, log in to view your inbox. Get answers to personal account questions from a CalSTRS representative.
CalSTRS Ombuds
Contact the CalSTRS Ombuds for help with resolving problems not solved through usual channels by completing and submitting the online form.
Stay connected
For important news and updates about CalSTRS benefits and myCalSTRS services.
Join the conversation. Connect with us on our social media sites.
Teachers’ Retirement Board
CalSTRS is administered by a 12-member Teachers’ Retirement Board. The board sets the policies and makes rules for the system and is responsible for ensuring benefits are paid by the system in accordance with law.
Notification of Death
Submit an online Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.
Request for Pension2 information
Complete this online form to request more detailed information about CalSTRS Pension2®, the supplemental investment program.
Cash Balance Benefit Program
Request information about the Cash Balance Benefit Program by completing and submitting the online form.
Unclaimed property
CalSTRS unclaimed property consists of funds remaining in an account after we have made a good faith effort to locate the owner.
Citizen Complaint Act of 1997
The Citizen Complaint Act of 1997 provides a means for members of the public to submit comments, complaints or suggestions to state agencies about their performance.
Consistent with the Act, the California State Teachers’
Retirement System (CalSTRS) welcomes your comments, complaints
and/or suggestions, which may be submitted through completing the
Citizen Complaint Act of 1997- Submission Form and choosing one of the submission options provided
in the form.
Guidelines for service of process
Due to recent state and local stay-at-home orders issued by government authorities as a result of COVID-19, access to CalSTRS headquarters and member service centers is restricted at this time. Accordingly, CalSTRS is providing the following instructions to allow for mail and electronic service of process, where applicable.
Please read the following processes carefully, as failure to follow these guidelines may result in service of process not being received or accepted in a timely manner and may result in invalid service of process.
File accessibility
For accessible versions of files on this page, contact ADACoordinator@CalSTRS.com.