Contact us

By phone

For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.

Phone: 800-228-5453 or 916-414-1099
Fax: 916-414-5040

These menu options are available by pressing the corresponding number:

Account data
To dial an extension
Benefits Planning Services
Contact resources – CalSTRS contact information
Contact Center Agent 8 a.m. to 5 p.m. (Pacific Time), Monday through Friday

By email

Send a secure inquiry to member services by completing and submitting the online form. Or, registered myCalSTRS members, log in to view your inbox. Get answers to personal account questions from a CalSTRS representative.

By postal mail

CalSTRS
P.O. Box 15275
Sacramento, CA 95851-0275

In person

Visit a member service center or a local benefits planning office.

Find us on social media

Facebook

Twitter

CalSTRS ombuds

The CalSTRS Office of the Ombuds provides assistance in resolving problems and conflicts that are not solved through the usual CalSTRS communication channels. We are a resource for members with CalSTRS-related concerns seeking assistance with resolving problems, disputes, or complaints.

Notification of death

Submit an online Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.

Request for Pension2 information

Complete this online form to request more detailed information about CalSTRS Pension2®, the supplemental investment program.

Cash Balance Benefit Program

Request information about the Cash Balance Benefit Program by completing and submitting this online form.

Unclaimed property

CalSTRS unclaimed property consists of funds remaining in an account after we have made a good faith effort to locate the owner.

Compliance and ethics

The California State Teachers’ Retirement System is an organization with strong values of responsibility and integrity. Learn about our compliance and ethics hotline and how CalSTRS prevents pension spiking.

Citizen Complaint Act of 1997

The Citizen Complaint Act of 1997 provides a means for members of the public to submit comments, complaints or suggestions to state agencies about their performance.

Guidelines for service of process

Due to recent state and local stay-at-home orders issued by government authorities as a result of COVID-19, access to CalSTRS headquarters and member service centers is restricted at this time. Accordingly, CalSTRS is providing the following instructions to allow for mail and electronic service of process, where applicable.

COVID-19 updates

We encourage the use of CalSTRS.com and myCalSTRS.com to take care of many of your information and account needs.

CalSTRS Compliance and Ethics Hotline

Anonymously report concerns about illegal or unethical activity related to CalSTRS.

Guidelines for access to public records

The California Constitution and the Public Records Act grant a right to access public information in government records.

Preventing pension spiking

How CalSTRS handles pension spiking, what we’ve done to improve our prevention, detection and resolution of suspected incidents of spiking, and how we intend to continue improving our capabilities.

Website Accesibilty Policy CalSTRS

CalSTRS is fully committed to providing accessible facilities, elements and channels of communication to all members of the public. As part of this commitment, CalSTRS has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and commercial screen reading software. All features of the website are coded to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities. We welcome feedback and can often resolve issues in a timely manner if they arise.

If you need any special assistance or accommodations

Call us at 800-228-5453

Ongoing Compliance Information

Compliance Officer

CalSTRS has designated a compliance officer for website disability-related accommodations. The compliance officer has received training in website accessibility and updates the site in accordance with those best practices. Contact our accessibility officer to report an issue.

Compliance Procedures and Reports

In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards, CalSTRS regularly scans its website to ensure ongoing compliance, and makes timely changes to any inaccessible changes, if any are found. In our ongoing commitment to transparency, we make the last three months' reports available to the public.

August 2021 Website Accessibility Compliance Report

July 2021 Website Accessibility Compliance Report

June 2021 Website Accessibility Compliance Report

Linked Documents and Third Parties

Please note that this site may link out to third-party websites, such as state or federal agencies, that do not have accessible content. This site may also include documents provided by third parties included in our agenda packets, for example. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

See an opportunity for us to improve? Please contact our accessibility officer or call us at 800-228-5453.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests as soon as possible.