Contact Us

Contact us


Call us

smartphone outline

For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.

  • Phone: 800-228-5453 or 916-414-1099
  • Fax: 916-414-5040

These menu options are available by pressing the corresponding number:

  1. Account Data
  2. To dial an extension
  3. Benefits Planning Services
  4. Contact Resources – CalSTRS contact information
  5. Contact Center Agent 8 a.m. to 5 p.m. (Pacific Time), M-F
(800) 228-5453 Phone
(916) 414-5040 Fax

Email us

Send a secure inquiry to member services by completing and submitting the online form. Or, registered myCalSTRS members, log in to view your inbox. Get answers to personal account questions from a CalSTRS representative.

General Information

Mail us

P. O. Box 15275 Sacramento, CA 95851-0275


CalSTRS Ombuds

Contact the CalSTRS Ombuds for help with resolving problems not solved through usual channels by completing and submitting the online form.


Teachers’ Retirement Board

CalSTRS is administered by a 12-member Teachers’ Retirement Board. The board sets the policies and makes rules for the system and is responsible for ensuring benefits are paid by the system in accordance with law.


Unclaimed property

CalSTRS unclaimed property consists of funds remaining in an account after we have made a good faith effort to locate the owner.

General Information

Citizen Complaint Act of 1997

The Citizen Complaint Act of 1997 provides a means for members of the public to submit comments, complaints or suggestions to state agencies about their performance.

Consistent with the Act, the California State Teachers’ Retirement System (CalSTRS) welcomes your comments, complaints and/or suggestions, which may be submitted through completing the Citizen Complaint Act of 1997- Submission Form and choosing one of the submission options provided in the form.


Guidelines for service of process

Due to recent state and local stay-at-home orders issued by government authorities as a result of COVID-19, access to CalSTRS headquarters and member service centers is restricted at this time. Accordingly, CalSTRS is providing the following instructions to allow for mail and electronic service of process, where applicable.

Please read the following processes carefully, as failure to follow these guidelines may result in service of process not being received or accepted in a timely manner and may result in invalid service of process.