Contact us

The CalSTRS Contact Center will be closed Thursday, October 24 between 1:10 p.m. and 3:15 p.m. and we will be unable to answer our phones during this time. We apologize for the inconvenience. You can still check myCalSTRS.com and CalSTRS.com for many of your needs.

By phone

For the security of your account information, be prepared to provide your Client ID or Social Security number and your date of birth.

Phone: 800-228-5453 or 916-414-1099
Fax: 916-414-5040

These menu options are available by pressing the corresponding number:

Account information
Speak with a Contact Center Agent
Benefits Planning Services
Pension2 program
403bCompare program
Dial an extension

Contact Center Agents are available 8 a.m. to 5 p.m. (Pacific Time), Monday through Friday.

By email

Send a secure inquiry to member services by completing and submitting the online form. Or, registered myCalSTRS members, log in to view your inbox. Get answers to personal account questions from a CalSTRS representative.

By postal mail

CalSTRS
P.O. Box 15275
Sacramento, CA 95851-0275

In person

Visit a member service center or a local benefits planning office.

Find us on social media

Facebook

CalSTRS ombuds

The CalSTRS Office of the Ombuds serves as an advocate for CalSTRS members in resolving problems and conflicts that are more complex in nature that require in-depth research and investigation. We are a resource for members with CalSTRS-related concerns seeking assistance with resolving problems, disputes or complaints.

Notification of death

Submit an online Notification of Death to report the death of a CalSTRS member, benefit recipient, option beneficiary or designated recipient.

Request for Pension2 information

Complete this online form to request more detailed information about CalSTRS Pension2®, the supplemental investment program.

Cash Balance Benefit Program

Request information about the Cash Balance Benefit Program by completing and submitting this online form.

Unclaimed property

CalSTRS unclaimed property consists of funds remaining in an account after we have made a good faith effort to locate the owner.

Compliance and ethics

The California State Teachers’ Retirement System is an organization with strong values of responsibility and integrity. Learn about our compliance and ethics hotline and how CalSTRS prevents pension spiking.

Citizen Complaint Act of 1997

The Citizen Complaint Act of 1997 provides a means for members of the public to submit comments, complaints or suggestions to state agencies about their performance.

Guidelines for service of process

The California State Teachers’ Retirement System (CalSTRS) has adopted a hybrid work schedule for most staff members. Accordingly, CalSTRS is providing the following instructions for service of process by mail, electronically (where applicable) and in-person to ensure the timely processing of legal requests.

CalSTRS Compliance and Ethics Hotline

Anonymously report concerns about illegal or unethical activity related to CalSTRS.

Guidelines for access to public records

The California Constitution and the Public Records Act grant a right to access public information in government records.

Preventing pension spiking

How CalSTRS handles pension spiking, what we’ve done to improve our prevention, detection and resolution of suspected incidents of spiking, and how we intend to continue improving our capabilities.

Website Accessibility Statement

CalSTRS (the "District") is committed to ensuring that its services are accessible to all members of the public. As part of this commitment, the District strives to provide an accessible website compatible with the Web Content Accessibility Guidelines (WCAG) version 2.1, AA, and commercial screen reading software. Features of the website are created to allow individuals with vision and other impairments to understand and use the website to the same degree as someone without disabilities.

If you need any special assistance or accommodations:

Contact our compliance support team via telephone at: (888) 765-1970

Ongoing Compliance Information

Compliance Coordinator

The District has designated a Compliance Coordinator for website disability-related accommodations. The Compliance Coordinator has received training in website accessibility and updates the site in accordance with those best practices and requirements.

Compliance Procedures

The District is working to ensure all website content complies with the Americans with Disabilities Act and controlling State laws. In an ongoing effort to continually improve and remediate accessibility issues, the website is regularly scanned to ensure ongoing compliance, and timely changes are made to any inaccessible content if found.

Accessible Documents Policy

The District is committed to providing all documents hosted on the website in an accessible format or making accessible alternatives available.

Linked Documents and Third Parties

Please note that this site may link out to third-party websites that do not have accessible content. This site may also include documents provided by third parties. While we cannot control the accessibility of content provided by third parties, we are happy to assist any member of the public with reading and accessing content on our site.

Report a Website Accessibility Issue

We are committed to your ability to access all content, and we will respond to all requests in a timely manner. If you need assistance or accommodations while accessing content on this website, please contact our Compliance Coordinator via the form below: