Member Service Centers

CalSTRS offices

Overview
CalSTRS Headquarters

CalSTRS headquarters is located in West Sacramento, along the West Sacramento River Walk. The 13-story tower and two levels of public space aligns business and technology changes to improve member services.

Four conference and one board room are available to the public during regular business hours. Visit the CalSTRS Room Rentals page for pricing and room set up information. Fees are waived for CalSTRS member groups.

COVID-19 updates

Our members are concerned about COVID-19 and so are we. We encourage you to use CalSTRS.com and myCalSTRS.com to take care of many of your account and information needs.

Webinars and benefits planning sessions

To protect our members and to continue to serve your retirement planning needs, CalSTRS is offering Individual Telephone Benefits planning sessions, Individual Zoom Benefits planning sessions, Group Zoom Benefits planning sessions and virtual workshops (Zoom). To register, call 800-228-5453 between 8 a.m. and 5 p.m., Monday through Friday.

For more information, see the CalSTRS webinars and benefit planning sessions pages.

Note: Calls from CalSTRS will most likely show up as a blocked number. During a time when you are expecting a call from CalSTRS, please answer calls from a blocked number so that we can serve you.

Member service centers

We are offering limited services at our member service center front counters Monday through Friday, 8 a.m. to 5 p.m. We are not able to provide retirement estimates or planning sessions as part of our front counter services. We can assist you with forms and answering general questions regarding your retirement. We are closed on state and federal holidays.

If you choose to visit any of our member service centers, be prepared to abide by all guidelines in place at the time of your visit, including masking requirements.

Stay updated on our COVID-19 information page.

General Information

West Sacramento Member Service Center

The West Sacramento Member Service Center is staffed by CalSTRS employees and is located on the first floor of the CalSTRS headquarters building.

The Member Service Center is on the lobby level through the hallway on the right when coming from the parking garage or to the left of the security desk when entering from the front door. The address:

100 Waterfront Place
West Sacramento, CA 95605

100 Waterfront Place
West Sacramento, CA 95605
(800) 228-5453 Select option 3
General Information

Fresno Member Service Center

The Fresno Member Service Center is staffed by CalSTRS employees and located at:

2440 Tulare Street, Suite 460
Fresno, CA 93721

2440 Tulare Street, Suite 460
Fresno, CA 93721
(800) 228-5453 Select option 3
General Information

Glendale Member Service Center

The Glendale Member Service Center is staffed by CalSTRS employees and serves the largest concentration of CalSTRS members in the state. The service center is located at:

505 North Brand Blvd., Suite 200
Glendale, CA 91203

505 North Brand Blvd., Suite 200
Glendale, CA 91203
(800) 228-5453 Select option 3
General Information

Riverside Member Service Center

The Riverside Member Service Center is staffed by CalSTRS employees and located at:

3390 University Avenue, Suite 250
Riverside, CA 92501

3390 University Avenue, Suite 250
Riverside, CA 92501
(800) 228-5453 Select option 3
General Information

San Diego Member Service Center

The San Diego Member Service Center is staffed by CalSTRS employees and located at:

9095 Rio San Diego Drive, Suite 350
San Diego, CA 92108

9095 Rio San Diego Drive, Suite 350
San Diego, CA 92108
(800) 228-5453 Select option 3